1. Overview

We value your satisfaction and strive to provide quality products. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

2. Eligibility for Returns

• Items must be returned within 3 days of receipt.

• Products must be unused, in their original packaging, and with all tags attached.

• Certain items, such as [list any non-returnable items, e.g., opened electronics, perishable goods], are not eligible for return.

3. Return Process

• To initiate a return, please contact our customer service team at info@24device.com

• Provide your order number, the item(s) you wish to return, and the reason for the return.

• We will provide you with a return authorization and instructions on how to send the item back.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

• We recommend using a trackable shipping service or purchasing shipping insurance for items over 3 to ensure they are returned safely.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number] business days.

• Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 3 days of receipt. We will arrange for a replacement or refund at no additional cost.